Support
How can we help?
Koydo Life support covers account access, data export, account deletion, purchase restores, and anything that goes wrong when you log food, movement, photos, voice notes, barcodes or wearable data.
Get in touch
Email support@koydo.app. To get a useful answer on the first reply, tell us your device, your app version, and what you were doing — signing in, exporting, restoring a purchase, connecting Apple Health or Health Connect, using the camera, the microphone, a barcode, or reviewing an estimate.
Your account and your data
You can export a portable copy of your data from the account and settings screens in the app — that is never a paid feature. To close your account, see delete your account. If you can't sign in, email us from the address the account was created with.
Purchases
Subscriptions are handled by the App Store or Google Play, so cancellations and refunds go through them. If a purchase you already made isn't showing up, use Restore purchases in the app first, then email us if it still isn't right.
If things feel hard
Koydo Life is body-neutral and does not treat eating disorders. If food, exercise or how you feel about your body is difficult right now, confidential support can help. In the United States, the National Alliance for Eating Disorders offers eating-disorder support resources. For urgent danger or crisis support in the United States, call or text 988.
What support can't do
We can't give you a diagnosis, treatment, emergency response or personalised medical advice. For anything urgent or medical, contact your local emergency services or a qualified professional.